[Resolved]  Snapdeal.com — Damaged product not taken back by snapdeal

Address:	Mumbai City, Maharashtra, 400057
Website:	www.snapdeal.com

I had ordered a decorative wall show piece from Snapdeal, it had glass parts, when I opened the first packet, the glass parts inside were already broken. So I didn't open the remaining 3 packets, out of the 4 and are in the sealed condition till date. I am attaching herewith the photo of the broken as well as sealed packets.

Therefore I applied for returning the damaged product immediately.

Now instead of attempting to pick up the damaged product they sent messages that pickup has failed as no one was available at the location and rescheduled for later. This was repeated by them 3-4 times.
Each time they kept wrongfully claiming that pick up has failed. After following the matter with them via telephone I was told to wait for 48 hours each time.

All these attempts they say failed, because no one was there at the location when they came to pick up.
That's not possible since I'm always at the location provided, which is my home as I'm a homemaker and was busy in Diwali preparations.
I waited for them to pickup the said damaged product till 27th October .Now they say that its 7 days policy only and their return request is closed from their side and claiming that now they can't do anything.

Instead they sent me the following message:-

"Return Request Closed: Manjiri Puranik, we have not received any response from you regarding pickup of your Hosley Set of 2 Wall... It seems that you no longer want to return it. Thus we are closing your request. Come back soon to shop from 30+ million products on the Snapdeal app - http://snpdl.in/"

So basically they falsely claimed of coming to my residence and not finding anyone multiple times.
Now I am helpless and forcefully stuck with the damaged product.

Details of my order Id:- [protected] placed on 12th October 2016.
Refund request ticket Id:[protected]

Also attaching herewith all the supporting snapshots of the process and the damaged product.

Request you to help us.

My contact no:- [protected]