[Resolved] Snapdeal.com — Damaged product received | |||
Hello kunal, My order number is :- [protected] First of all i received damaged product, first and worst experience with snapdeal! So i requested the replacement of the same which was scheduled successfully. Then i decided to cancel the order and take the refund of the same, so i had canceled the replacement, now it is not giving me the option to return (Replacement request closed). I then called customer care number[protected], they said once the replacement request is cancelled i cannot request again for replacement or refund and suggested me to use damaged product and forget money. Your employee attitude is not acceptable! This is a clear case of cheat & fraud! Why are you giving return/replace option in your mobile application if you don't want to? Can you please look into this matter as it is nothing but just a heart breaking incident for me which is forcing me not to buy anything from snapdeal again in future!! Was this information helpful? | |||
Nov 21, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 21, 2016 Snapdeal.com Customer Care's response Dear Mehul Dodiya, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 04, 2016 Snapdeal.com Customer Care's response Dear Mehul Dodiya, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||
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