Snapdeal.com — Damaged product received

On 09 Feb 2023 I placed an order for a headphones. The Suborder Id is [[protected]]
The item is damaged and this is not as expected. The headphones jack is broken and sound is not coming .Several times I tried to contact them to return the item but surprisingly neither they are answering the phone nor responding to the WhatsApp message
It seems the company is a very big cheat and fraud.
They have set up the phone and WhatsApp in such a way that it is forwarded to the answering machine where it gives only false and misleading information.