Snapdeal.com — Damaged tripod received

Dear brsujith,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. For more information, please write to us at [protected]@snapd
eal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Snapdeal Online Team

Dear brsujith,

Information about your contact details are still awaited from you. Please contact us on [protected]@snapdeal.com for any further clarifications.

Regards,
Snapdeal Online Team

I ordered a tripod from snapdeal. And when i unboxed it, i saw the handle to heighten it was broken. So immediately i contacted the seller. He responded "bhai mujhe nai pata ye sab" and even on confirming his shops name or dealer name he refused to accept that it was his shop. Then why the hell is sellers name mentioned over there. So [censored] situation!! Even i contacted the snapdeal customer care, they respond like "ok we are transferring your call to higher authority and then keeps on hold. Wtf man. This kind of people and service sucks. I do understand there might be some mistake in packing or in delivering due to which i received it broken. But cant i expect good service from you all. Dude, i need serious attention on this. email me on devasish.[protected]@gmail.com

Yes see the kind of happiness you gave me after unboxing. A damaged tripod which i thought i will be gifting to my brother. Damn!! Huh! Though i've processed this for replacing it with same item. Guess i dont receive same kind of damaged product. But i promise i wont do any shopping from your store. I'm very much dissatisfied with your service. Because seeing this damaged product i contacted the seller which i got from the "invoice" attached with the item, the seller responded like "he doesnt know anything about this and says me to manage this thing myself." What kind of seller!? Huh. And then I contacted customer care, even they said "you have to talk to the higher authority and then made my call on hold. Now the thing is I dont wanna listen of how much regret you feel like. I wanna serious apology from that seller and your customer care team. Dude i am serious.
The seller details is
DHARAM MARKETING GROUP_KUNDA_VL
WAREHOUSE 10 BIGHA, 15, BIJWAS. OUT OF KHASRA NO. 264/1(1-04).[protected] AND[protected], KHASRA NO. 247 MIN (3-01),[protected] AND 249/1 MIN (0-19), VILLAGE HIRAN KUNDA. DELHI 110041
MOB NO- [protected]