[Resolved]  Snapdeal.com — Damaged & used products delivered twice

I had ordered a Nova Trimmer on 18th Oct'14 and the same was delivered in damaged & used condition on 25th Oct'14> I immediately raised the complaint and they reversed the order and the fresh one was delivered yesterday...but the sad part the same condition as the the one earlier. I had requested for Red, they first delivered orange and the second time white. The worst their management doesnt have the courtesy to even call and apologie for the mistake and also revert through any other medium. The fact is these online portals are just cheating the customers as they have tied up with grey market dealers and sending the wrong product. They dont even have a dedicated complaint number where one can register. I recently read that the government is coming up with some laws against these online portals, even then I kept faith and ordered but I think I shouldn't and will not make such a mistake. I just want that my money or the new product as mentioned on the website should be delivered without further delay. Order no [protected] AWB no[protected]