[Resolved] Snapdeal.com — Defective products and no refund (Order id:[protected])

sandip_padwal

Address:	560068
Website:	www.snapdeal.com

I purchased 4G tablet from snapdeal.com. It got delivered on 7th Dec. And after usage of few minutes I realized screen goes OFF if you reduce the brightness below 25%(approx). so I stopped using it and same day requested for REFUND because of its quality issues. I suspect that it is refurbished product. Snapdeal guys on 9th dec. called and asked to visit service center to resolve this issue. I barely used that thing for few minutes. I never had this kind of experience with any other items purchased on-line. I always prefer to purchase from snapdeal and flipkart but unfortunately this I have to regret for purchasing on snapdeal. Better not to purchase from snapdeal. EDIT: order ID:[protected] I also got a call from Snapdeal([protected] and [protected]) and told that they will send service engineer to my place who will check for the problem, but nothing happened.

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Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear sandip_padwal,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team