Snapdeal.com — Deficiency of accessories and false information on website.

Address:Bangalore, Karnataka, 560037
Website:Snapdeal

Please refer my complain no. 23821735. As per my order l received the nokia 105 ds model mobile in a good condition. But as per your website i should get headset along with all required accessories. But headset was not delivered along with the mobile. Further on website it was shown that the mobile's external memory is extendable upto 8 gb, which is a false statement. On my complain from your side promised on 24 may 2016 for returning of rs.400 to my freecharge account. Which is not fulfilled till date. Nor any further progress. Please resolve it as soon as possible. Please give me headset or compensation, also for false statement on website. I also clarify that the mobile is already used by me as it is registered in my office, so i will not return the item.
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Dear Rashmita1980,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Refer to your call from[protected] at 01.38 pm on dated 31 May 16. As per your call you should send a link to my registered mail (of Snapdeal), till this time I have not received any mail from your side. Still I am sending the photos of Mobile cover pack indicating the detail of accessories it should contain.
(1)As per your Technical specification "headset" should be delivered with the Mobile, which was not provided along with the Hand set.
(2)Apart from this the mobile doesn't support any external memory device/card (in fact there is no provision of memory card slot), though your website shows mobile's external memory is extendable upto 8 GB, which is a false statement.

I tried a lot but no photo is uploading on it. hence unable to show you the details.

Dear Rashmita1980,

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal
I think snapdeal has no responsibility for its consumers. After selling items, he got money. Thats all. Whether item is good or bad / complete or incomplete. You have not given any response to my complain till date.
Dear Rashmita1980,

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

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