[Resolved] Snapdeal.com — delay in delivery and providing fake contact numbers of the delivery staff | |||
I've ordered a product to be gifted to my brother on his birthday from snapdeal on 1 may 2019. The expected time of delivery was 8-10 may 2019. On 10 may i received a notification saying delivery attempt unsuccessful. However, i haven't recieved any notification prior to that. The contact details of the delivery guy was switch off. This continued till 12 may. After numerous correspondence also snapdeal has failed to response and reply within 24 hrs as per policy. The product has not been delivered yet and same fake contact numbers are being forwarded to coordinate delivery. This has caused a lot of inconvenience and mental harassment and should be compensated considerably as the online shopping snapdeal has failed to deliver product as per the schedule and not taking necessary actions even after so many correspondence. Was this information helpful? | |||
Jul 3, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support May 13, 2019 Snapdeal.com Customer Care's response Dear Sukhit, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal Verified Support May 22, 2019 Snapdeal.com Customer Care's response Dear Sukhit, Our teams are working on your concern and will respond to you shortly. Keep checking your Email/SMS for more details. Regards, Team Snapdeal Verified Support May 27, 2019 Snapdeal.com Customer Care's response Dear Sukhit, Hope you are doing well. So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience. Regards, Team Snapdeal | |||
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