[Resolved]  Snapdeal.com — Delay in delivery, false promise and lying to customer

Address:	122001
Website:	www.snapdeal.com

Hi team,
I have ordered an iphone 7 (Gold 28 gb) on 28th oct'16 which was promised me to deliver before 1st nov'16. On 31st oct'16 i got a text from snapdeal saying that the product is out for delivery. After seeing that message i come to office from delhi to gurgaon just to receive that phone even i was on planned leave because i has to gift that phone to my brother. After waiting till 3:00 – 4:00 pm to receive the call from courier delivery boy, i made a call to snapdeal to know the status. Now after waiting for 5-7 minutes (Chargeable one) they told me product has reached destination city’s courier hub and product is out for delivery. Again after waiting till approx 5:00 pm i made a call to snapdeal and this time they told me to talk to their courier partner having number[protected]. When i called on this chargeable no they said product is out of delivery and i have to wait till 8:00 pm to raise a concern.

After waited for that long i made a call to courier company i got to know that their delivery boy told them that office was closed which was not and he didn’t think of calling me too.

After raising the concern with snapdeal over the call they told me to deliver the product on 1st nov’16. To make sure to receive the product on time i made a call to courier company and snapdeal on 1st nov’16 morning around 9:00 am and requested they to deliver the product on same day and they promised too and said that it will be delivered to me by 1:00 pm. After waiting till 3:00 pm i made a call again and they said that this can’t be done today (1st nov’16).

After calling them again they told me to deliver the product by max tomorrow i. E. 2nd nov.

On 2nd nov’16 around 12:00 noon when i was tracking the product on snapdeal mobile app i saw that the scheduled delivery of my product is 4th nov’16. I made a call again to snapdeal and they told me that they will look into this.

Till now i haven’t received the product and no one is able to say when i will receive it.