[Resolved] Snapdeal.com — Delayed Refund

ronyferns

from Mumbai, Maharashtra

Mar 8, 2022

Website:

snapdeal.com

On 17th January '22 I placed an order for a vacuum cleaner ( suborder Id [protected] ) on Snapdeal.com, the prepaid order delivery was scheduled for 21 Jan '22, on the 21st i called snapdeal customer care via the app. to inquire why even on the day of delivery the status was showing as "not shipped", I was told that the matter would be resolved in 24 hrs, as the status had not changed even on the 23rd I was compelled to initiate a cancellation of my order, i received a notification of my cancellation request being received and accepted but even to date my refund has not been credited to my account. I made several representations to even the CEO of the company but to no avail, they are brazen in their intentions to cheat and defraud a customer.

suborder Id [protected]
placed on 17 Jan '22
cancellation requested on 23rd Jan '22

prepaid amount Rs 6685

+2 photos

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Apr 11, 2022

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal