Snapdeal.com — Delivered a wrong product of voltas 1.5 ton ac

Address:	122001
Website:	snapdeal.com

I have ordered voltas 1.5 ton 185 ey (R) model worth of 35023 rupees for my parents and they have delivered the wrong product of voltas 1.2 ton 155cy model worth of 26500 rupees my parents are not aware of model an gone for installation worth of 3000 rupees i informed them on the same day 9th may regarding the issue as suggested by them only i have agreed for the compensation amount worth of difference between the two products. On 13th may i have received a mail from snapdeal that refund is initiated but till today i haven't received any amount from them. I have been communicating via mail and calling them 3 times a day daily from 15 days. But the response from them was really unsatisfactory but now they didn't provided any resolution for my problem.