Snapdeal.com — Delivered damaged product and now not refunding money

Address:	560095
Website:	www.snapdeal.com

Order ID - [protected] | Ticket ID[protected] | Return Request Placed On - 10th Dec 2015 I placed a return request for Apple iPod 6th Generation as the product I received was damaged (Screen touch not responding properly and few scratches on back panel). I placed a return request on website and I immediately got a call from customer care asking about the damage after the conversation they accepted the return request and informed me that the product will be picked by next day. But no one contacted me for 4-5 day. Then I called customer care and asked them to look in to the matter and they assured me that the product will be picked within 2-3 days and my money is covered under Trustpay Policy and this time also no one came to pick the product. So, I posted my complaint on twitter. I got a call next day morning from an executive (Rahul Gupta - Social Media Department), he said that the product will not be returned due to some internal issues. I told him that why should I keep a damaged product due to there internal issue, He said "you have to keep the product now”. The amount which is they owe me now is not small which I can just leave and let them enjoy. It is Rs 22, 700. This is complete cheating from snapdeal. They are looting people in the name of advertising and Trustpay policy. Why should I keep a damaged product with me? This is ridiculous!