[Resolved] Snapdeal.com — delivered damaged treadmill and now they are not willing to return

soumyasingh06

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560035
Website:	Snapdeal

I ordered treadmill of 18k and they delivered the defective item. The treadmill is not working. Then i raised replacement for the product thinking it was mistake. While raising the request the status says the pick-up will be done next 2 days and then the replacement item will be sent... After a week i am getting a mail which says we can not initiate replacement and send us the item on the required address. I have ordered 18k item from their site and they are not even arranging a pickup rather asking the customer to ship the item of more than 30 kg back to them. I have raise concern. No reply on that. They are not replying not arranging pick up.. My 18000 is stuck.

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Oct 14, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

Snapdeal.com Customer Care's response Hi Soumya

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Sep 03, 2018

Updated by soumyasingh06 I have still not received any update from Snapdeal yet ..no one is responding anything . Please help me with this ... I just want a pick to be arranged or an engineer who can fix the device

Verified Support

Sep 04, 2018

Snapdeal.com Customer Care's response Hi Soumya,

Apologies for the experience you have been through. This should not have happened. We'll get this checked right away and ensure this is sorted out on priority.

Regards,
Snapdeal Team