[Resolved] Snapdeal.com — Delivered fake chinese product, no action taken by Snapdeal.com

rohit8615

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122016
Website:	www.snapdeal.com

I got cheated by snapdeal.com. I have ordered samsung bluetooth headphone and it got delivered fake chinese product. Same day i reported and emailed to snapdeal support care but no resolution till date provided to me. My snapdeal order id: [protected], complaint number registered with them is 28938267. I have attached the fake product snapshot, in the invoice which is pasted over the box were also not mentioned samsung name only model number is written which is surprised for me at first look.in my last conversation with their escalation team they told me that the product is not cleared quality check, i asked them this complaint about the originally of the product and also asked them to return with original product if they are not ready to refund, but they are not listening. Kindly help me out with this situation. If you required any further details please let me know.

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May 13, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Snapdeal.com Customer Care's response Dear rohit8615,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 29, 2016

Updated by rohit8615 Hi Snapdeal,
I am waiting for your response, no one called me for this issue and still not resolved. Kindly look this on high priority at it already been a month now. What else you required which proving you that the product which was delivered is different fake Chinese product and no one is in your team helping me out and trying to make customer fool. Previously I never faced these kind of situation with snapdeal and I was the valuable customer. But this time seriously your team fooling me. PLEASE HELP
Regards,
Rohit8615

Oct 11, 2016

Updated by rohit8615 Hi Snapdeal,

Still waiting for your response, no one contact me yet. Any progress ????
OR should I make up my mind that I have wasted my hard earn money. I never think that snapdeal doesn't have the quick resolutions process and failed to provide me satisfaction service. If you guyz doesn't fulfill the promises then why you showing attractive offers on page, please stop fooling consumers and do not play with their minds.

Totally dissatisfied with Snapdeal.

Hi ConsumerComplaints.in Team,

Could you please help me out if I can take this awful situation legally
Looking forward for your response

Sincerely,
[protected]@hotmail.com

Oct 11, 2016

Updated by rohit8615 If you guys checked on Snapdeal website, the status showing as Refunded. But in real no refund as been processed from their end

Oct 21, 2016

Updated by rohit8615 No Update yet by Neither this portal nor from Snapdeal, Sorry to say but this is ridiculous.