[Resolved]  Snapdeal.com — delivered poor quality product and not taking it back neither refunding

Address:

Mumbai City, Maharashtra

i purchased a mens wallet name is donna and drew trendy wallet for rs 495 on oct 11th 2014 and the product was delivered on 17th october . I was not happy with the quality of the product and hence requested them to take it back they promised that the reverse pick up will be done in 48 hours and till date today 29th october they have not picked up the product neither replaced nor refunded the money. i called them multiple times for the same and emailed them but no use. All i get a reply from their representative is that we have forwarded your request to other department we will get back to you or we will send the delivery guy or that its a festive season so you need to wait . No action is being taken from their end and when i told them that i shall approach now the consumer forum they said thats up to you. kindly take some action.