Snapdeal.com — Delivered smuggled iPhone 6

Address:Bangalore, Karnataka

This is in regard to the order(#[protected]) for a new iPhone 6 16gb silver color which I placed on snapdeal.com on 17th Feb, 2015. I received the product on 23rd Feb, 2015 and when I opened the box I found out that this phone was originally bought in U.S. and then was illegally smuggled in India and was sold to me. I found out about smuggled iPhone when I called up Apple Customer care to check how much warranty is applicable for this product. They told me that the phone which is sold to me was bought in U.S. some three months back and now they have sold that iPhone to me which doesn''t come with Apple India Warranty. So, now when I have called snapdeal.com, they are not co-operating with me and I have been constantly following up with them about when will I get either my money back or a new phone which has Indian warranty. So, I request you to please look into this matter. Attachment: Picture showing the model number of iPhone which is available only in U.S. and not in India, and this was illegally smuggled and is sold. Thanks, -Pallav
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Snapdeal.com customer support has been notified about the posted complaint.
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Dear Pallav,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
Dear Pallav,

We wish to inform you that the concern highlighted by you has been resolved and the same has been communicated to you. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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