[Resolved] Snapdeal.com — delivery of a wrong product | |||||
This is to bring to the notice of snapdeal an entirely disappointing ordeal. I had ordered a ck in2u perfume 150ml womens at a discounted price of Rs864 which was great since I am a regular buyer of snapdeal . This was a gift for a close friend. Not only was my order delayed to Assam Tezpur, I was delivered a 100ml ck perfume that to mens. The only solace offered by the website was return of the product stating that the money will be refunded to my account which is 7-14working days. Despite repeated emails and calls they were unwilling to address the problem which was the need to replace my order with the correct item given that the mistake was entirely that of snapdeal and I have waited long enough. If I have to reorder the product I will have to pay more than double cause the price which I bought it for was a one time discount. This is utterly shameful for this website to do nothing to rectify delivery of a wrong product and have no compensation to the inconvenience caused by the customer. All am asking for is atleast replacement with the correct delivery item after returning the unused wrong product which is the least the website can do. Given below, details of product ordered and what was given to me Was this information helpful? | |||||
Jan 8, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 01, 2018 Snapdeal.com Customer Care's response Hi ChristinaWe are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal | |||||
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