[Resolved] Snapdeal.com — denial of warranty support, false information and unfair trade practices

Chimbus

from Bengaluru, Karnataka

Website:

snapdeal.com

#snapdeal victim - denial of warranty service

Denial of product warranty service - false information listed, no action on repeated follow-up even to snapdeal ceo email id.

Reported the problem about warranty denial by the brand on 17th sept 2018 to snapdeal. Several snapdeal care executives called up and kept giving false promises. Final denial of service request email from snapdeal came on 4th oct.

Bought a branded monitor (World leader) from snapdeal site. As per snapdeal website info 3yrs warranty from date of purchase was committed. On reaching out brand, they said this is a misinformation as warranty is for 3yrs from date of manufacturing. Had several communication with snapdeal on this subject and they refused to honor the commitment at the time of purchase.

So consumers, beware of false information listed by snapdeal and their unfair trade practices.

Note: - still escalated the matter with brand for a resolution.

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Nov 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Snapdeal.com Customer Care's response Dear Chimbus,

We've already updated you on this. Do let us know if you need any further help. Thanks! Avi

Regards,
Team Snapdeal

Oct 09, 2018

Updated by Chimbus If rightful Warranty service as per terms can’t be provided (as posted), what help can be expected?

Want all consumers to be aware of this wrong practice and cheating by Snapdeal, so that they can keep themselves away falling victim to Snapdeal.