[Resolved] Snapdeal.com — Didn't get my refund amount

no1harry

from Dhariwal, Punjab

Address:	Shahid Bhagat Singh Nagar, Punjab, 144505
Website:	snapdeal.com

A wrong order was placed on 9 november and I cancelled the in few hours. Order ID- [protected].
it was not even dispatched. my snapdeal account shows that it is 'refunded successfully' but I have neither got my money back in my account .
Puma Green Sweatshirt of Rs1350 was placed an order. I just want my money back so that I could continue shopping. And I definitely not want to have a bad experience with snapdeal.
i even mailed u but got no reply from 2 days

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Nov 17, 2016

Complaint marked as Resolved

got my money back thnks

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Snapdeal.com Customer Care's response Dear no1harry,

Thank you for the acknowledgement. Please feel free to get in touch on [protected]@snapdeal.com if you require any assistance.

Regards,
Team Snapdeal

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Comments

riyazone

from Ernakulam, Kerala

I have ordered for a Amway Cal Mag D and Iron Folic on 12th November 2016 - Order ID: [protected]. My Order is not completed after I'm getting confirmation on 16th Nov. And they initiated refund on 16th Nov 11:50 PM. But till now I didn't get my amount (1501). I called them many time but not use and they are not replying on mail. Such a bad experience from Snapdeal. I never expect such a experience. Attaching my order details and bank statements for confirmation.

Snapdeal.com Customer Care's response, Nov 24, 2016

Verified Support

Dear riyazone,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal