[Resolved]  Snapdeal.com — Dispute on Product Refund , No response on complaint raised

Address:122001
Website:Snapdeal.com

Its regarding dispute in refund -

I had ordered Order ID: [protected] on 29 Dec, 2016 which was having 4 suborders.

1) Suborder Id: [protected](Raymond Yellow V-Neck Sweater) - This product is with me only.
2) Suborder Id: [protected] (Campus Sutra Blue Cotton Sweatshirt) - I had raised a replacement on 7 Jan, 2017 and it has been picked up on 9 Jan, 2017 and delivered with Suborder Id: [protected] on 13 Jan, 2017
3) Suborder Id: [protected] (John Players grey sweatshirt) - I had mistakenly raised return for this item on 7 Jan, 2017 and cancelled the return on same day.This product is with me only.
4) Suborder Id: [protected] (John Players grey hooded sweatshirt) - I had raised return for this item on 7 Jan, 2017 and it has been picked up on 9 Jan, 2017 with Suborder Id: [protected].

I was expecting a refund of 1234 Rs. from snapdeal against Suborder Id: [protected].
But refund has been initiated and completed for Suborder Id: [protected] of rupees - 849.

I called to snapdeal around 15 times afterwords and raised complaints.
Complaints[protected], 38769065, 38769357

Everytime anew CSR and a new request but no response at all.

They are not connecting to seniors management also.
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Apr 1, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2017
Snapdeal.com Customer Care's response
Dear Harshrathi,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal
Complaint comments 

Comments

I had ordered 2 Queen size hydrolic bed with mattress on 10th Feb one delivered on 19.02.17 and no information about the other. Asking for refund but no response. And the product is also so cheap. Kindly do the needful. This is my hard earned money
Snapdeal.com Customer Care's response, Mar 1, 2017
Verified Support
Dear Sb sb29,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,

Team Snapdeal
Snapdeal.com Customer Care's response, Mar 11, 2017
Verified Support
Dear sb29,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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