[Resolved] Snapdeal.com — Duplicate perfume

Sagai Dass

from Thrissur, Kerala

Address:	Bangalore, Karnataka, 560043
Website:	snapdeal.com

I am an azzaro chrome customer since the last 10 years. I usually buy my products from the stores and recently i went online shopping and saw a very good deal for azzaro chrome on snapdeal only to recieve a duplicate product from them.
When i consulted customer care they took down my complaint saying it will be replaced only to know a day later that perfumes cannot be replaced.
I am ok with the policy but what i cant comprehend is how can they deliver a duplicate perfume and wash off their hands so easily.
I want to ensure azzaro is aware of such practices and take snapdeal to account.
If snapdeal cant take accountability on products which cannot be replaced, they should not be selling them in the first place.
Sagai

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Jul 21, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2017

Snapdeal.com Customer Care's response Dear Sagai Dass,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal