[Resolved]  Snapdeal.com — E-Gift Voucher worth 2000

Address:New Delhi, Delhi, 110020
Website:Snapdeal.com and giftbig.com

I requested on Mail (15Jul 16) & Facebook page (20Aug) that I have lost my Egift voucher code (it was gifted to me by my Brother, but thru Giftbig- Bangalore.

Each time a diff customer care ex wld call up, the payment details & ORDER ID was not Sufficient for them to Give me the Vchr Code.

I asked help from gift big, I got the same reply, not able to track the order ID.
Calls from snapdeal & giftbig were regular but only for fake assurance
I just happened to check Spam mail box n I had Recvd a Mail from woohoo.com for my Vchr Code but it was already expired on 6th Sep.

But as a customer how wld I know that I have a mail from them in spam, they were telling me no details of Vchr code.

From 8 or 9 Sept I'm trying to get my Vchr REVALIDATED, I even said that I can pay 1000 More to make it a 3000 Vchr to Renew it, still no help from them, they kept on giving assurance till 19th Sep, then yesterday that said we r sorry, Vchr validity cannot be extended, nothing can be done, my 2000 is of no value for them
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Oct 26, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2016
Snapdeal.com Customer Care's response
Dear Kashvi shah,

Thanks for reaching out to us with your concern. Kindly share your correct 11 digit order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal
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