[Resolved]  Snapdeal.com — easy mope purchased from snap deal order No. [protected]

Address:

Pune, Maharashtra

Dear sir, My name is Dina Pandit. My mobile no [protected]. I have purchased easy mope from snap deal. My order No. is [protected], On opening of packing I found the easy mope in defective condition. I had repeatedly requested via mail and by telephone to replace the purchased product. I have received sms on[protected] that your courier partner NUVO PUNE will attemp the pick up in next 48 hours. Accordinly, I had contacted them on telephone No, [protected] as well as on mobile call received from them. The name of concerned person is Mr. Sachin. Inspite of repeated telephonic conversation with your office and courier agent, the easy mop is not replaced. Daily, I call your courier agent as well as your office for replacement. However except assurance/false promise from you regarding replacement nothing is done in this matter. Daily, I am recving call from your courier partner regarding pick up. I am not going out side for my work since i have received a call from them. However at the end of the day they are not turning up for pick up. If this type of customer services are offered by you, I will think twice before placing order to snap deal in futurel. I once again request you to replace easy mope at the earliest or I will not hesitate to go to conusmer court. Regards Dina Jayesh Pandit