[Resolved] Snapdeal.com — Empty box/product is missing

R.Ksv

from Mumbai, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201309
Website:	www.Snapdeal.com

I have ordered Ray ban sunglasses (Order ID: [protected]). I never faced such situation where I have paid 6500 for sunglasses and Snapdeal sent me empty box. I have made puchases of 50000 from Snapdeal but it is the 1st time I faced such kind of issue. I have lodged my complaint and hope for resolution. I am really disappointed with this kind of treatment.

Was this information helpful?

No (0)

Yes (0)

May 18, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Snapdeal.com Customer Care's response Dear R.Ksv,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Related Snapdeal.com reviews

View all 14445 Snapdeal.com Reviews

Comments

Ragini Keshav

from Raha, Assam

I have not received any response yet. Its been 24 hours and as I read previous complaints and found that people do not get proper response from snapdeal. I can not afford to loose my hard earned money, it is a serious concern and Snapdeal should take prompt action against such activities instead of making customers wait.Firstly you need to start open delivery to avoid these mischeifs. It was not my first order but it seems it was my last order with snapdeal. Instead of saying you are working on it, let me know what is the progress.

Snapdeal.com Customer Care's response, Apr 19, 2017

Verified Support

Dear Ragini Keshav,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Ragini Keshav's reply, Apr 25, 2017

I again and again receive a call and have been told that It will be resolved within 24-48 hours but still waiting for resolution. It seems snapdeal is not willing to resolve my issue and making excuses and wasting time. They are just taking time more than promised.

Ragini Keshav

from Raha, Assam

It's been 7 days and I am getting only response is "Please accept our apologies for the inconvenience you have experienced. We are working on your query. We assure you that we will respond to you as soon as we have a resolution."
Can you please tell me how much time it takes to resolve. I have been promised maximum 7 days but I don't think snapdeal is seriously taking this, I have spent my money and I want it back. I have already waited so long so I am not in mood of waiting further. Respond ASAP.

Snapdeal.com Customer Care's response, Apr 26, 2017

Verified Support

Dear Ragini Keshav,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal