Snapdeal.com — Empty parcel and no refund

Address:	New Delhi, Delhi, 110092
Website:	www.snapdeal.com

Hi all

This is nischal makar

I had placed an order on 17th feb
Order id: [protected] (1 item) details
Placed on 17 feb, 2016

Burberry london for women by burberry 100ml 3.3oz
Need more help?
Status: order cancelled

As it delivered on 19th feb to my residence by go javas courier company, i had made the payment on line of rs 2649.

I received a empty parcel as i had opened infront of courier guy only . I straight away placed a complaint regarding the same to snapdeal help line no.[protected]

They first apologies and said the refund will price be process by 4 working dates excluding saturday and sunday,

But today is 5 th march still i have no information for the same

Whenever i called them they always give same excuses as it is already in processed on 24th feb 2016.

I am very disappointed with this
As i was a very valuable customer of snap deal

Please look in to it if possible .

Thanks
Nischal makar
[protected]