Snapdeal.com — Failure to give refund despite correct account details

Thin dal

Address:	New Delhi, Delhi, 110087
Website:	Snapdeal.com

Ordered fly king gas stove for 1865 rupees. Cash on delivery. Product arrived but parts were missing. Product returned and we requested a replacement but out of stock. Offered refund back into bank account, correct details given but unable to process due to problems. Several phone calls still refund is awaited. Asked to give an alternative gas stove brand - refused. Snap deal refused to give refund in cash in view of difficulties processing it through bank account. Supervisors are unhelpful and they suggested I contacted consumer forum to resolve issue.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Thin dal,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Thin,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

Thin dal

I have emailed you the details to [protected]@snapdeal. You promised to send a cheque but we are still waiting.
Do we need to take this to consumers court india?

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Customer(Thin dal),

Could you please share your Email Id from which you have sent the mail.

Regards,
Team Snapdeal