Snapdeal.com — Failure to pick up item despite repeated calls

I firstly received a completely different product from what I ordered. The suborder id : [protected] and Reference number: 76147081 . The same scripted message of ‘your order will be picked up in 2-3 days’ I have been getting for over a week now with no signs of pick up. The first failed pick up was a complete lie, I was at home and in fact I had even contacted the pick up person and he told me he will come after his deliveries are completed. But he instead never turned up and messed this all up. Now on logging on to Delhivery (which happens to be the pick up partner of snapdeal) website using my phone number I see that the return request has been cancelled. So now I’m not even sure about when and how the pick up will happen. All I get is the same repetitive and scripted mail/message all the time assuring pick in 2-3 days since October 1st and today is 8th already. Is this a joke or what ?