[Resolved] Snapdeal.com — FAKE Casio Watch

srajan3012

from Mudigere, Karnataka

Address:	New Delhi, Delhi
Website:	Snapdeal.com

I ordered CASIO EDIFICE EF-554SP-1AVDF from Snapdeal worth more than Rs.10000 from my new salary.
The watch looked okayish and I was holding such an expensive watch for the first time, so I couldn't figure if it was fake. I kept the watch to wear for special occasions as it was so expensive. But to my dismay after two months when I took it out it was not working. I thought may be the cell was discharged, so I took it to a CASIO showroom where the the first thing they asked me if I ordered it online. Then they told me that the watch was FAKE..ONE BLOODY FAKE!!!
I could not believe Snapdeal is letting this happen. The seller as prescribed in the invoice is GUPTA ENTERPRISES, VAT TIN:[protected], CST NO.:[protected]

I want my full refund and apology from Snapdeal (fraud-deal)

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Feb 3, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

Snapdeal.com Customer Care's response Dear srajan3012,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

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Comments

mamta rai

from Kalka, Himachal Pradesh

I ordered jeggings..it was totally cheap item..i requested for refund..they picked the item..and now telling quality check declined..i called so many times and they just said wait for 24 hours..bloody idiots..not solving the problem..not refunding money nor the item..totally fake fraud company..non trustable customer service..order ID [protected]

Snapdeal.com Customer Care's response, Jan 3, 2017

Verified Support

Dear mamta rai,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

govindkale57

I purchased headphone and pay by debit card.
but from my account double charges debited.
after registered complaint to snapdeal money not reverse. till date 15 days completed.

Snapdeal.com Customer Care's response, Jan 3, 2017

Verified Support

Dear govindkale57,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,

Team Snapdeal

Snapdeal.com Customer Care's response, Jan 11, 2017

Verified Support

Dear govindkale57,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal