[Resolved] Snapdeal.com — fake mac ruby woo lipstick received.

kanika_singh

from Delhi, Delhi

Address:	110059
Website:	www.snapdeal.com

Dear ma'am/sir,

I ordered a mac ruby woo lipstick from snapdeal on 9th october, 2017 (Suborder id - [protected]; order id - [protected]), and it has been delivered today (I. E., 12th october, 2017).

But the product is surely fake as it is not matching the standards of original mac lipsticks in packaging and quality.

Snapdeal is a reputed firm and such things are not expected. If it can't offer original products at huge discounts then it shouldn't. It is better than delivering fake products.

On complaining to them, they said that it can't be returned.

I am really disappointed.

Hoping my problem to get fixed soon.

Thank you.

Regards,
Kanika singh,
New delhi.

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Nov 18, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2017

Snapdeal.com Customer Care's response Dear kanika_singh,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal