Snapdeal.com — Fake product

Address:	Indore, Madhya Pradesh, 452001
Website:	Snapdeal.com

Hi Kunal My name is Omkar Pathak, i purchased a mobile through snap deal I am mentioning Order ID below Order ID-[protected] I was facing some kind of software issues with mobile and my device was under warranty so i contacted to my nearest service center of Microsoft . Representative of service center said that the IMEI no. of device is not registered with Microsoft so we cant help and no any warranty card was given to me at the time of delivery After this i contacted to customer support of snap-deal they said that we need a proof that product is fake in the written form I contacted to service center again but they refused to provide any proof in written form After this i waited for a long time and got a followup call from snap deal but your executive was very rude and rudely he said me that sorry sir we cant do anything in that case you will have to bring a written proof from service center Now question is that how can a customer bring a proof that product is fake I know that i don't have any authority to contact you like this but i am still expecting resolution from your side