[Resolved] Snapdeal.com — fake product

aditya081991

from Nagram, Uttar Pradesh

Website:

snapdeal.com

I had ordered a pair of nike shoes on 31st july whose order id is [protected] from snapdeal.com. When i received the product it looked a duplicate one. I got it checked with an official nike store in my city and they confirmed that the shoes were fake. I returned the product as it is to the company. After receiving the product they e-mailed me that there is no defect in the product and they are re-sending me the product. I e-mailed them that i will not receive the product because it is a fake one. Then they refunded me my amount. But the point is that it was god's grace that i recognized that the shoes were fake, if i could not recognize them then what? They must have cheated so many customers till now as they tried to cheat me. Kindly look into the matter.

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Sep 30, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Aug 20, 2017

thanya srinivas's response Update my complaint

Verified Support

Aug 29, 2017

Snapdeal.com Customer Care's response Dear Aditya081991,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Comments

thanya srinivas

from Bengaluru, Karnataka

We have ordered English guide for 10th standard and v returned it bk, but till now I didn't get my money back Rs.199/-.

Snapdeal.com Customer Care's response, Aug 29, 2017

Verified Support

Dear Thanya srinivas,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal