[Resolved] Snapdeal.com — fake product/ duplicate product | |||||
I have purchased a nike shoe (Model air max 2017 multicolour) on snapdeals online website. The shoe was delivered to me in a standard packaging box. On opening the packaging and inspecting the product i believed the product to be of an inferior quality. I took the product to the nike showroom in colaba and they confirmed that this product is fake/duplicate. I have sent repeated mails to snapdeal requesting that they exchange this duplicate product with an original one. Through their reply they are demanding that i accept a refund in place of an exchange. I have paid for an original nike shoe and i refuse a refund. I want an original product for which i have paid for. Was this information helpful? | |||||
Sep 14, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Aug 14, 2018 Snapdeal.com Customer Care's response Hi Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal | |||||
 3 Comments | |||||
Comments
My Product no. Is Order ID: [protected]
Booked on 4th August, after 4 days not shipped.
Too much late.
Why not it to be cancelled.
Booked on 4th August, after 4 days not shipped.
Too much late.
Why not it to be cancelled.
Snapdeal.com Customer Care's response, Sep 12, 2018
Verified Support
Hi Prashun
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
I am order camro shoes, for that order 516 rupees deducted from my account number, but my order is not confirmed, so I want return my money.
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Snapdeal.com Customer Care's response, Sep 12, 2018
Verified Support
Hi Pavan!
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
Thanks!
Team Snapdeal
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