[Resolved] Snapdeal.com — Fake Product Received

Anu Korath

from Bengaluru, Karnataka

Address:	New Delhi, Delhi
Website:	www.snapdeal.com

Hi,
I have ordered ASUS ZENFONE GO 5 mobile through snapdeal. Paid the amount .But received a SOAP and charger instaed of mobile . I need to get refund for my order .
Order Id: [protected]
Order date :Nov 18 2016
Ordered Item : UNBOXED Asus Zenfone 5 A501CG 8GB White
Invoice Number: S37E79/16-17/2737
Seleler details: Technix Electronics Pvt Ltd-GGN SDRNA VL
Deleivered a packed box on Nov 22 2016 . Pack contained a soap and charger for mobile .
Return request registered .order returned id :36630980
I have ordered many items through online. But this is the first bad incident happened for me.

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Dec 29, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

Snapdeal.com Customer Care's response Dear Anu Korath,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal