[Resolved] Snapdeal.com — fake products received

Dhanashri Dalal

from Pune, Maharashtra

Address:

B23, Parshwa residency, near wondercity , katraj pune, false, Pune, Maharashtra, 411046

Hi snapdeal team...
I bought "
Fastrack sports 3099sm02 men's watch" with order id: [protected] and "boat bassheads 200 extra bass in ear wired with mic earphones blue earbuds ear buds handsfree" with order id: [protected] from snapdeal. But now both are not working properly, they are still within the warranty period. I am confused what to be done. Really disappointed by u people. Please guide me what to do now...

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May 3, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

Snapdeal.com Customer Care's response Hi Dhanashri

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Apr 14, 2019

Updated by Dhanashri Dalal Hi Team,

I got email from your team to submit written confirmation from brand. But brand is not giving me written confirmation for the seller. Please find attached email sent to brand. I talked with them on phone also.

I am not getting email ID for the seller so that I can mail them for clarification.
I need your help as soon as possible it is wasting my time and getting mental harassment.
Seller information-
Om Sai Traders
Shop no.63, new lajapat rai market,
Chandani chowk, new Delhi 110006
GSTIN-07APDPK9525N1ZE

Apr 16, 2019

Updated by Dhanashri Dalal Hi,
Please find the reply from brand. They are telling me to contact seller and not providing any details on that.
I am not able to contact the seller as I do not have their email Id, I tried to take email id with the help of just dial service but seller is not register with them. Please help me as soon as possible. It is taking long time now.

Apr 23, 2019

Updated by Dhanashri Dalal Hi,

As I got call from Snapdeal, they ask me to share brand email conversation about warranty. Please find attached emails, replies I got from brand. Please do needful as soon as possible, it's too long now.

Thanks,

Apr 28, 2019

Updated by Dhanashri Dalal Hi Team,

As I got call from your executive, he told me that they had requested return request for the product. And the courier guy picked up the product from me on 25th April 2019. Now I am waiting for my refund.

Thanks,

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Comments

vivek goel76

from Noida, Uttar Pradesh

We had brought extenso hair shampoo, it is duplicate as no form gets generate. Snapdeal is making fool of customers by selling fake products at cheaper price to attract customers. I am requesting to return my money in my account.
Thanks Vivek [protected]

Snapdeal.com Customer Care's response, Apr 9, 2019

Verified Support

Dear Vivek,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal