[Resolved] Snapdeal.com — False delivery status

Manojc01

from Gurgaon, Haryana

Website:

Snapdeal.com

I ordered a mobile phone, Samsung J2 pro and the expected delivery date given was 29th Aug 2016 but I have not received the order yet and the site shows delivery successful. I also mailed a complaint from the customer care service provided on the site and got a mail which stated that I will get the reply within 24 hrs. But haven't received any reply yet. I request you to deliver my order as soon as possible. My order no. Is [protected]

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Oct 24, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2016

Snapdeal.com Customer Care's response Dear Manojc01,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 21, 2016

Updated by Manojc01 Please do something fast. I can't wait any more. I got a call from snapdeal 4-5 days ago and they said we will refund your amount. So I request you to do it fast. Now I don't want any excuses or delay. And please give me your contact number so I can directly contact you.

Verified Support

Sep 22, 2016

Snapdeal.com Customer Care's response Dear Manojc01,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal

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Comments

Azam Khan Gafur

from Aligarh, Uttar Pradesh

Sir,
I AZAM KHAN bought a mobile phone (I KALL K37) from your company snapdeal. But I found that the item is not working properly. Then I return this item. Before 4 days my item has been returned but I don't get my refund money. Please return my money.
Thanks.
My name- AZAM KHAN
My mob. No. [protected].

Snapdeal.com Customer Care's response, Sep 3, 2016

Verified Support

Dear Azam Khan Gafur,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [email protected] so that we may assist you in a better way.

Regards,
Team Snapdeal

Manojc01

from Gurgaon, Haryana

I don't think you are really working on my problem as no response is seen in last 13 days. No one even contacted us for this issue. I can't believe that this popular site can be such a big fraud. If you are not able to deliver my product then refund my amount as soon as possible otherwise I will be forced to file a complaint against you. My order no. is [protected].

Snapdeal.com Customer Care's response, Sep 17, 2016

Verified Support

Dear Manojc01,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal