[Resolved]  Snapdeal.com — Faulty s7 edge received but not picked up by the courier for replacement and snapdeal remaining silent

Oct 28, 2016

Updated by simrat3321 I received a faulty S7 edge, (Order ID: [protected] Placed on 12 Oct, 2016) it has dead pixel in the down left of the screen. i had filed for a replacement and they accepted for the replacement. a guy came to check the fault of the product and he confirmed the product is faulty and gave me a receipt for getting the mobile exchanged. now the logistics or you can courier
(JV EXPRESS)
(AIR WAY BILL NO. - SD[protected]came a day later than the estimated date to pick up the faulty product but he didn't pick up the faulty product, as i didn't had the "snapdeal brand box", i had mobile's box its accessories its label and all the contents inside the box i also have the retail invoice, even then he didn't take the faulty product with him.( SALE OF GOODS ACT 1930 suggest that the seller can "insist" on original packaging but not force a customer ) i called up the customer care and asked for remedy, they said they will send again for taking up the faulty product and replacing with a new one, but as of now, no one has come. the estimated dates to pick up are also increasing day by day. first it was 27th October then 28th October and as of now[protected]:31pm) it shows estimated pick up at 30th October.
this is a harassment and really depressing for me as i have spend a good amount of money and yet snapdeal is not listening to my problems,
really painful for me as i have not yet received the replaced product

Oct 29, 2016

Updated by simrat3321 I have yet to receive any remedy from your side. i have send several emails but yet non answered. this is harassment and mental torture. i want my product to be replaced as soon as possible.

Oct 29, 2016

Updated by simrat3321 mobile number [protected] was registered in the snapdeal account and was used to make order