[Resolved]  Snapdeal.com — Fraud by Snapdeal

Address: 201304

Website: snapdeal.com

Don’t purchase anything from Snapdeal -- The most fraudulent ecommerce company of all. If you do not want to waste your hard earned money, don’t buy anything from Snapdeal.

I am the latest victim of their fraud. I ordered Indiweaves Single Polyster Floral Blanket from Snapdeal on 5th Jan via prepaid medium for INR2549 Order id: [protected]. I received the product on 11th Jan. To my surprise, the product I received was not from Indiweaves, it was of some local brand “ Prakash Gold”. When I searched for this product on snapdeal, its price was showing up INR1200. I became furious and called Snapdeal customer care (Ticket id:[protected] and told them that I have received a different product. I even told them, if you cannot deliver the product I ordered, then at least give me my money INR1300 back which I paid extra. They said that the only option I have is to raise request for replacement or refund. So, I asked them to place replacement request hoping that I will get the original product.

To cater the replacement request, they surpassed the limits of bad customer service. I got atleast 3-4 calls from snapdeal and to everyone of them I had to explain the issue again and again. This made me believe they don’t even document issues o[censored]sers properly in the ticket. Today I received the replaced product which is the same one which I received earlier from brand Prakash Gold. This time they removed the bag which I received earlier and the product was just wrapped and stuck in polythene. The worst packing I had seen till now.
They rejected my replacement request saying that the product failed the quality check. How can a product fail a quality check when it wasn’t even unpacked from the bag ? If this was done to try and cover up the fraud you did, then you actually failed.
I need my refund. I didn’t pay INR2549 for this ###### product from Prakash Gold which is actually of INR1200 listed on your website only. STOP FOOLING THE CUSTOMERS. I have earned that money from hard work not by doing fraud like Snapdeal. (All the pictures are attached with this post)