Snapdeal.com — Fraud by snapdeal

I ordered an ironing board from snapdeal with order no. [protected], my return pick up was done on 11 august 2021 but update is not shown in snapdeal website. The pick up boy came twice before 11 august 2021 but he came by bike so he told that he cant pick up heavy objects in bike so pick up will be done by heavy vehicle. So on 11 th August finally pick up was done by a heavy vehicle . The number of the pick up boy who picked up the ironing board is[protected]. I also mailed snapdeal support team the recording that was done with the pick up boy via call before he came to pick up . Now snapdeal claming that it didnt receive the product so no refund will be entertained.