[Resolved] Snapdeal.com — Fraud

sanyam soni

Address:	Jodhpur, Rajasthan, 342005
Website:	Www.snapdeal.com

I have ordered a micromax x352 handset which was delivered successfully when I opened it I found a set having too many scratches on display screen looking like used product... When I complaint for replace ... It has been more than 12 days n now they are saying imei is mismatching ... What is this... How can a imei can mismatch as I have sent same product to them ... They guys have cheated ... As engineer came to my house and taken imei number not from mobile but from external box... What kind of service is this... Plzzzz help... I m a victim of this fraud... Too much mentally harrased by these... As I have paid full money ... Plzzz help... My last hope is u guys...

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Mar 3, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2017

Snapdeal.com Customer Care's response Dear sanyam soni,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal

Jan 30, 2017

Updated by sanyam soni Ur customer support called me n said they can't do anything n said u r sending same product to me...

Jan 30, 2017

Updated by sanyam soni U r here means snapdeal..

Verified Support

Jan 31, 2017

Snapdeal.com Customer Care's response Dear Sanyam soni,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

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Comments

diff_2013

from Pune, Maharashtra

I really don't understand why sellers try to cheat online? What do they earn except bad reputation?
I fail to understand this mentality. This is a basic problem with online sites, they violate the trust of the customers.

Snapdeal.com Customer Care's response, Feb 2, 2017

Verified Support

Dear diff_2013,

We request you to kindly share your exact concern along with your order id or complaint number with us on [email protected] so that we may assist you further.
Regards,

Team snapdeal

Snapdeal.com Customer Care's response, Feb 25, 2017

Verified Support

Dear diff_2013,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal

[email protected]

from Mumbai, Maharashtra

Dear Team,

My order No is "[protected]" and i have order this product before 13 days but till date i have not received this. Every time its showing under process. Please let me know when i get this product. This is very poor support.

Regards,
Manish

Snapdeal.com Customer Care's response, Jan 31, 2017

Verified Support

Dear [email protected],

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal