Snapdeal.com — Fraud call and wrong order

Dear team I have ordered for 5 dresses on 29th got delivered on 2 Nd aug all of them were different . Requested for a refund the person who came to take the product. Did not accept it because it was different did not match the image and tag was not there . Have paid 2000 rs in total and fraud customer care number was given and 17000 was deducted from my account .kindly look into it .