[Resolved]  Snapdeal.com — Fraud online company of india, not to be trusted... Need help to recover my money

Address:

400068

Snap deal is fraud company, there system is completely a mess, they has cheated me and now not refunding my money back...

We had purchased a karbon k9 black sandstorm phone on 30th of jan2017 order id: [protected] (1 item), but the product which got delivered was of different colour they send me black silver phone, so we raised a complaint to snap deal and told them that i want to return this product and want the refund.

But they rejected our request and denied from giving the refund by saying that according to the quality team the product is of same description, we were surprise that hw they cant figure out the colour difference..

O we again contacted them and told our concern regarding the colour to them, they took our request again fro rechecking, after that we received a call from them that we had given the product for rechecking and will revert u within 48 hrs.

After that we followed them for 6-7 days every time they replied the same thing that the ur request is till under process and will get a call from the concern team

And suddenly without informing us and giving us the explanation on 11th of feb we got a mail saying that snapdeal had returned and dispatched the product back to u as not eligible for refund..,

We again called snapdeal team and also spoken to there senior, but they told that our quality team has dispatched the prodcut back to u now, u hv to accept the product or else snapdeal will not be responsible for any loss or damage of the product... We cant do any thing in this now..

We then forwarded a mail also to them, but nothing happened after that we tried to call them many times, they are now not receiving our call also the representative take the call and put on hold and then the call get disconnect..

Request u to kindly help us to get refund for our product.

Cintact no [protected]