[Resolved]  Snapdeal.com — Fraud snapdeal! Fake nike shoes received and they rejected return or refund

Website:

snapdeal.com

I want to bring to everyone's notice that i received fake nike pegasus 33 shoes worth rs 7000/- from snapdeal. I have another pair of similar shoes that i bought from nike store. I even took these to the store and they said these are fake.

When i raised a return request, they said the return failed quality checks. I have had several problems with snapdeal before like late delivery and illiterate customer care staff but i never complained. This time i am losing rs 7000 because of no fault of mine.

I have called more than twenty times and even emailed them at :

[protected]@snapdeal.com

And [protected]@snapdeal.com

And [protected]@snapdeal.com

But never got a response

I think these guys just dont care how loyal their customers are and how to treat them well. Also, i had only tried the product and kept it back as it is. This is cheating because these guys know the product is fake.

This is the email they sent me:

_...

Hi tushar
Your nike air zoom 33 pegasus nike air zoom pegasus 33 blue training shoes does not meet our quality check guidelines
We received your returned item and processed it through a quality check. As your item did not meet our quality check criteria, we are unable to initiate refund for it. Your return request has now been closed.

We will ship back your item to your original delivery address within next 48 hours. Once we ship it, you will receive an email and sms with the awb tracking number and courier details.in case you wish to reach out to us regarding this, please drop an email at [protected]@snapdeal.com with subject line 'quality check' and we'll get back to you at the earliest.

Click here to read more about our return policy.
Order id: [protected]
_...

I want my refund!!!

This is just the beginning. I am going to flood mine and my friends' facebook, twitter, linkedin etc with your cheap tricks and explain how my product is a duplicate product!!!
_

Edit: i received another email saying they will not return my product or money at all and they have blocked my snapdeal account

Also they don't respond to this email id [protected]@snapdeal.com

I am going to the consumer court and hiring a lawyer if this is not resolved immediately