[Resolved] Snapdeal.com — fraud with customer on online shopping

SoundEnergyHea1

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.snapdeal.com

I did a prepaid order of a watch on 5 november 2018 on snapdeal and they mentioned that they will deliver my product till 10- 12 november 2018, from 10th november till today they are just making me fool & not delivering my product, i have sent many mails to their customer care even higher authorities but they just ignored my issues & just gave me excuse to deliver my product soon, today is 10th day of order my product & they dont have any exact answer where is my product right now, i have talked with more than 20 people from snapdeal but everyone is giving me excuse, they are unable to deliver my product till now, when i cancelled my order than they called to do re attempt of my order but they always mentioned the wrong status on their website,
I have a very humble request to everyone that if you want to save your money & time than never buy anything from snapdeal because they make fool to their customers.
I am sharing my personal experience with snapdeal, they cheated with me.

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Dec 21, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Verified Support

Nov 17, 2018

Snapdeal.com Customer Care's response Dear Kishor,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

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Comments

Pendyalasrinivas Srinu

from Kakinada, Andhra Pradesh

My payment 776 deducted but snapdeal says repay

Pendyalasrinivas Srinu's reply, Nov 10, 2018

My order id : 24653512504

Ankit Vardhan

from Madhipura, Bihar

My refund was inititated on 22 october but till now i have not received the refund...no responce from snapdeal customer care...worst service, hope this is my last prodoct from snapdeal ...
Order ld: [protected]

Snapdeal.com Customer Care's response, Nov 16, 2018

Verified Support

Dear Ankit,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Manni Pandey

from Bathinda, Punjab

I ordered a pair of slides a couple of months ago a friend of mine has ordered the same product and when i went to nearest factory outlet they said your slides are fake and you should sue company in consumer court

Snapdeal.com Customer Care's response, Nov 16, 2018

Verified Support

Hi Manni,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Kishor Sachan

from Lucknow, Uttar Pradesh

LED Digi smart 32 is not working, I am purchase in last month.LED slowly slowly delay start day by day .so please arrange to send technician as early as possible.we want to replace LED . Because LED quality poor found.
Regards,
Kishor Kumar Sachan.
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