[Resolved] Snapdeal.com — Fraud with return request

rohitanand25

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500049
Website:	Snapdeal.con

Hi i have purchased a powerbank from snapdeal and is not working. I tried to place a replacement request but when i selected the step by step actual reason i could only make a request for refund but not replacement. Hence i cancelled the return request and tried to book a replacement. I was not aware of the policy that one can not place request for return or refund more than once. Hence i called up customer care and explained the issue. They initially promised that they will issue the refund but today when i called i was told the pick up can not be done. I request them to make a refund of this product as it is not working firstly and secondly it is the company policy as they quote.

This is a very very serious issue of cheating customers.

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Oct 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 14, 2016

Updated by rohitanand25 My snapdeal account has stopped working..wanted to put screenshots which now i believe will be removed by snapdeal team

Verified Support

Sep 15, 2016

Snapdeal.com Customer Care's response Dear rohitanand25,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 15, 2016

Updated by rohitanand25 I have received a call and was assured that the pick up will be done and refund will be processed. I requested to send me a written communication which the executive also promised but I have not received any email for it so far.

Sep 15, 2016

Updated by rohitanand25 Not received the email so far.

Verified Support

Sep 16, 2016

Snapdeal.com Customer Care's response Dear rohitanand25,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Sep 17, 2016

Updated by rohitanand25 Pick up is done refund awaited..

Sep 17, 2016

Updated by rohitanand25 No refund received

Sep 18, 2016

Updated by rohitanand25 Refund not received so far...

Sep 18, 2016

Updated by rohitanand25 Message received from Snapdeal that I will get refund in an hour. Once received this issue can be marked as resolved. Thanks Snapdeal for your quick response.

Sep 18, 2016

Updated by rohitanand25 Refund is WIP..Not received so far..

Sep 18, 2016

Updated by rohitanand25 Received

Sep 18, 2016

Updated by rohitanand25 Thanks Snapdeal..

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear rohitanand25,

Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we may assist you better.

Regards,
Team Snapdeal

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Comments

rohitanand25

from Hyderabad, Telangana

I request you to please explain your return policy at this forum as i really want to understand why on day one when i called up the customer care they promised that the refund request will be done and then how come after few days everything gets changed. Also, please clarify you Gold coverage as initially i was assured that it is product purchased covered under Snapdeal Gold and how all of a sudden it was excluded.

Will look forward for a clarification.

Regards
Rohit