[Resolved]  Snapdeal.com — Fraudulent withholding of money on cancelled product

Address:

Bangalore, Karnataka

I ordered a Panasonic LED 32 inch television for ~ 35000 rs on snapdeal dot com on 20th of October. I called in to cancel the product after ordering, as it did not match manufacturer specifications (I checked with local panasonic showroom). Snapdeal took my cancellation on phone, gave me a confirmation number: 10721339, but sent me an auto reply saying the product cannot be cancelled. When I complained about the same, I was sent an email saying the product can be cancelled if returned on delivery. Even a month after the product was claimed to be shipped, the product is neither delivered nor money refunded. My cancellation has been processed, but snapdeal has claimed that since the product is missing and not with courier company, they cannot refund the money. It is illegal, under their trustpay guarantee and under all consumer act gaurantees to withhold consumer money for mishandling of product and misplacing of product by their vendors. I have been cheated of my money, and they are holding the money ransom to tracing a product that even they admit has never been sent to me, and that I had cancelled well before shipment. It is clearly a way to lock in consumer money and earn interest while citing irrelevant business procedures as cover for not initiating a refund.