[Resolved]  Snapdeal.com — goodwill impex purple cotton tops (size: 3xl)

Address:	Gurgaon, Haryana
Website:	www.snapdeal.com

Hi, this is snigdha. I have ordered a goodwill impex purple cotton tops (Size: 3xl) for my friend saanchi. It was shown in purple color. But the top delivered was in grey color. I placed a request to refund my money after generating a return request. The courier boy came to saanchi's place at 9th sept and picked up that parcel. As per snapdeal it was picked by a third party company nuvoex, which is a third party company as said by the executive from snapdeal. I have still not received any refund. I have notified them many a times about this. But as per snapdeal the parcel has not been picked up. And suddenly today i receive a mail that i have cancelled the return request, which is false. I did not do it. They have lost the parcel and are also denying to refund me. First they send me a wrong parcel, then they lose it while picking it up. Then they suggest me to get connected with the courier company and ask for a slip as the proof, on the basis of that document they will refund my money. How can they provide me with such an impractical solution? Somebody please suggest.