[Resolved] Snapdeal.com — Got defective product which not Return/Replaced now

shambhuc76

from Chennai, Tamil Nadu

Address:	Bharuch, Gujarat, 393002
Website:	snapdeal.com

Dear sir/madam
I bought Clarion Quartro Black 4 Burner Glass Manual Gas Stove on 21 Jan, 2017, Order ID: [protected] from snapdeal. Which is very corrosive & looking very bad.
I applied for return on site but now they say that "Your item cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to our warehouse via any national courier within the next 5 days. We will reimburse the courier charges to your FreeCharge Account. We're sorry for the inconvenience caused."
Sir my address is reachable to any courier company easily.They not mention this type of condition on their site for Return/replace.
Please do the needful, so I get new gas stove or Refund.

Regards,
Shambhu Chauhan,
Row House No.-167 Shyamvilla Society Behind Dominoz Pizza Kapodara Patiya Badhkodara, Kapodara Patiya GIDC Ankleshwar, Ankleshwar
Gujarat - 393001
Mobile No: [protected], [protected]

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May 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Snapdeal.com Customer Care's response Dear shambhuc76,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal

Feb 17, 2017

Updated by shambhuc76 No any representative visit at my home for above problem till date. Please do the needful at priority basis.

Verified Support

Feb 21, 2017

Snapdeal.com Customer Care's response Dear shambhuc76,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Mar 13, 2017

Updated by shambhuc76 Dear Sir/Madam,

No any representative visit at my home for above problem till date. Please do the needful at priority basis.

Mar 13, 2017

Updated by shambhuc76 Not getting much response and it is being delayed day by day and going in circle from couple of weeks.

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Comments

Krishna Jagades

from Chennai, Tamil Nadu

I have oredered for gray color shoe, you were given me a blue color shoe. so I don't like and also don't want that, please given me the gray colour shoe that was ordered by me I'm ordered for scatchite lifestyle gray casual shoes

Snapdeal.com Customer Care's response, Feb 4, 2017

Verified Support

Dear Krishna Jagades,
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.
Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Feb 25, 2017

Verified Support

Dear Krishna Jagades,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal