[Resolved]  Snapdeal.com — Got empty parcel

Address:110095
Website:www.snapdeal.com

Myself Bhaskar with registered email ID- [protected]@gmail.com, registered mobile no-[protected] ànd order ID- [protected] wants to say that I have ordered for Philips Trimmer QT 4011/15 worth Rs 1756 on 12 Jan, 2017 in red colour but you have sent me Philips trimmer QT 4000/15 worth Rs 989 in blue colour on 18 Jan, 2017. I have registered complaint regarding wrong product received immediately. You have completed your reverse pickup on 21 Jan instead of 20 Jan and provided me a reverse pickup slip already filled and even customer sign was done by courier person. Again, instead of accepting the mistake, your escalation team directly blamed me that your used this product once as we have got some tiny hairs on it. I clearly stated that I haven't used that product still they directly blamed me in rude voice and told me that we are sending your product back . And now you have sent me an empty parcel instead of trimmer. This is a planning by snapdeal to make customer fool. Take complete money from customer and provide nothing. Now, I should file an FIR in police station and take some legal action . Also, I will share complete issue in Facebook, Twitter and I will write blogs too.
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May 12, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2017
Snapdeal.com Customer Care's response
Dear Bhaskar536,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal
Feb 03, 2017
Updated by Bhaskar536
Snapdeal just cancelled my request. Now, they have taken my rs 1759 and given empty parcel. Now i can only take legal action n finally suicide to get my money back.
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