Snapdeal.com — Haier fully automatic top load washing machine/ refund not received

Address:	600001
Website:	www.snapdeal.com

I placed order and received faulty washing machine, and I return and waiting for my refund amount, after 11 days, but still I am not received my refund amount, I send my bank statement also to Snapdeal, but I am received any proper solution, pls help me, I am waiting for my refund amount. I trust you, you taking action for my refund issue. OK.