Snapdeal.com — harassment form snapdeal & Nuvoex(courior company)

Address:

Thane, Maharashtra

Hi Team, I ordered "Ekvira Tower Fan White" from snapdeal on 8th may 2015 and i received the product on 12th may (before estimated time) but when i checked the product it was damaged that fan was making soooo weird sound that we were not able to kept it on for even 2 seconds. on same day i called on snapdeal's customer care number, i asked executive to connect me with senior person & he connected me with one of the floor in-charge. i explained him all the concern & he said that my product wil be get replaced. he said that product will be get picked up by their courier partner within 3 working days and den it will take another 4-7 working days to get me replaced product. i informed him i want that product in urgent basis and also shared that why i want in urgent basis (basically i ordered that product for my 2 months old nephew, its summer time and if it will take soo much time to get replaced den it will be very difficult for that baby, i literally begged him for early replacement). so that guy told me that in this case he is escalating this issue on priority basis and my product wil be get picked up in next day itself or early morning of 2nd day. he said he will be der in loop etc etc... i was very happy and even i had given him positive feedback for how he interacted with me. Now the second & most harassing part. Next day in morning i received a text msg from courier company named "Nuvoex" that "your snapdeal reverse pickup order is out for pick by Mr deepak kolapte". they had mentioned deepak's number. in evening i called deepak and asked why product is not picked up, he said he is not a concern person and i have to call at der office number. 1st day went. again 2nd day i received same msg from courier company with deepak's number. that they also they didn't picked my product. Again i called on snapdeal's customer care number i interacted with Mr sachin (another flr in-charge) i tolled him everything he said the same thing that process is of 3 days and he had escalated the issue on priority basis and tomorrow (i.e 3rd day) product will be get picked up. 3rd day. I got the same msg from courier company after sometime i received a call from snapdeals logistic team. that executive told me to pack the product & be ready my product will be picked up within 3 working days from today bcuz courier company has rejected my request and now he have to re-scheduled m revere pick .(I was soo frustrated hearing that) i told him that it was supposed to be picked up in one day as you people had escalated the issue its already 3 days and now you are telling me for more 3 days. he replied sooo rudely that "my job is to inform you, i dont now what you interacted with inbound team"..he was talking sooo rudely. now it will take 5 days to get my product pickedup (keeping weekends in mind) den 4-7 days to get replaced product. so in total it will be 14-15 days. its not the first time that snapdeal are harassing customers. 1st snapdeal retail partner are sooo cheap that they sends damaged product, 2nd the "courier partner" they are soo useless that they dont even receive the calls and dat courier guy. that hole was near to my area but didn't came at my place. you guys are pooping money of customers and likes of softbank & Nexus As have informed that this product was for my nephew and thats why i want this to be picked up before Sunday and i want replaced product asap. if i dont receive my product on monday or Tuesday i wont hesitate to file a complaint on consumer forum.